Privacy Policy

1. Information We Collect

When you interact with Dacite Data Solutions through our website, booking page, chat widget, voice system, phone number, or demo request, we may collect the following information:

• Contact information, including your name, email address, phone number, business name, and message details.
• Business information, including industry, service area, and inquiry details.
• Communication information, including chat messages, call details, voicemail details, SMS messages, appointment requests, and follow-up history.
• Booking information, including appointment date, time, time zone, and scheduling details.
• Usage information, including IP address, browser type, device information, pages visited, and website interaction data.
• Call data, including call metadata, recordings, transcripts, and summaries when calls are handled through our voice or call management systems.

We collect this information only when you voluntarily provide it, when you contact us directly, or when it is necessary to provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and provide customer support.
• Schedule, confirm, and coordinate appointments or demos.
• Send appointment confirmations, reminders, and service-related follow-up messages.
• Respond to missed calls, voicemail requests, chat inquiries, and booking requests.
• Improve our website, chatbot, voice system, call handling, and customer communication systems.
• Maintain records of customer interactions.
• Comply with legal obligations and protect our rights.

We do not sell or rent your personal information. We only share data with trusted service providers (such as Retell AI and GoHighLevel) who are contractually bound to protect your information.

3. SMS and Text Messaging

Dacite Data Solutions may send SMS/text messages to individuals who provide their phone number and consent to receive messages from us. SMS messages may be used for:

• Responses to your inquiry.
• Missed-call follow-up.
• Appointment confirmations, reminders, and rescheduling.
• Customer support and service-related follow-up.

You may provide SMS consent by submitting a request through the Dacite Data Solutions booking form at book.dacite.net. The form includes a phone number field and an optional SMS consent checkbox with full consent language.

Message frequency varies depending on your interaction with us, typically 1-5 messages per inquiry. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP.

Mobile information collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties, except as necessary to provide SMS messaging services, such as service providers that support message delivery.

Opting out of SMS communications does not prevent you from using our website, booking page, chat widget, or other non-SMS communication methods.

4. How We Share Information

We may share limited information with trusted service providers that help us operate our business and provide our services, including website hosting providers, CRM systems, scheduling tools, communication platforms, phone service providers, analytics providers, and SMS delivery providers. These service providers are only allowed to use the information as needed to provide services to us.

We do not sell, rent, or share personal information for third-party marketing purposes. We do not sell, rent, or share mobile information or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

We may also disclose information if required by law, legal process, court order, government request, or to protect our rights, property, customers, or business.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and settings.
• Analyze site traffic and usage patterns.
• Improve website performance.
• Understand how visitors interact with our website.

You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Chat logs, call records, SMS records, appointment records, and related communication history are typically retained for 12 months for customer support, quality assurance, and compliance purposes, after which they are securely deleted.

7. Your Choices and Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of SMS communications.
• Request a copy of the data we hold about you.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at derek@dacite.net.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit (HTTPS/TLS), access controls, account permissions, and secure service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

Email: derek@dacite.net

Business: Dacite Data Solutions, Fairfield, CA